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- An interactive product, too, should keep quiet about its problems and show interest in the people who use it. 软件也应该对其自己的问题保持沉默，而关注我们的问题。
- Although personas are depicted as specific individuals, because they function as archetypes, they represent a class or type of user of a specific interactive product. 虽然人物角色代表具体的个体，与此同时，他们也代表特定交互产品的一个用户群体或类型。
- Visual interface designers are concerned with finding representations best suited to communicating the specific behavior of the interactive product that they are designing. 那么视觉界面设计者所关心的就是要寻找最适合的表现方式来传达他们设计的交互产品的行为。
- When users of an interactive product manipulate tools and data, it’s usually important to clearly present the status and effect of these manipulations. 使用交互产品的用户在操作工具或者数据时，必须清晰地显示这些操作的状态和效果，这通常是很重要的。
- Substantial work is often required to translate a style guide for marketing collateral into a meaningful look-and-feel for an interactive product or Web site. 接下来具体的工作就是将把用于市场营销的风格指导转换成用户交互产品或者网站的有意义的“外观和感觉”。
- Unfortunately, reducing an interactive product to a list of hundreds of features doesn't lend itself to the kind of graceful orchestration that is required to make complex technology useful. 很可惜，一个交互产品还原为洋洋洒洒的特征列表，并不能自动组成优美的交响乐章，使复杂的技术为人所用，
- Thanks to science fiction writers and futurists, there is some confusion about what it means for an interactive product to be smart. Some naive observers think that smart software is actually capable of behaving intelligently. 由于科幻小说家和未来主义者对交互产品的聪明是什么含意的理解有一些含糊，一些幼稚的观察者认为聪明的软件事实上能够表现的有智能。
- When you think about it, it’s pretty obvious that for a person to perceive an interactive product as considerate and smart, that product must have some knowledge about the person and be capable of learning from their behavior. 很容易考虑这个问题，当人们感觉某个交互产品是体贴和聪明的，这个产品必须具有关于这个人的知识并从其行为学习的能力。
- If an interactive product is stingy with information, obscures its processes, forces users to hunt around for common functions, and is quick to blame people for its own failings, users are sure to have an unpleasant and unproductive experience. 一方面，如果软件缺乏信息，过程模糊，迫使用户到处寻找常用的功能，还因为软件自己的问题而责备用户，那么这种软件是低效的，用户的体验也不会愉快。
- Because the software inside an interactive product is typically so incredibly complex, it becomes all the more important to value elegance and simplicity; these attributes are crucial for technology to effectively serve human needs. 一个交互产品内部的软件是如此复杂，优雅和简单就更能增加其重要性了，这些属性对于技术有效的服务于人的需要非常重要。
- Without this sense of purpose, interactive products are just a disorganized jumble of technological capabilities. 没有了这种目的，交互产品就是混乱的技术功能的集合。
- Interactive products that ask fewer questions appear smarter to users, and more polite and considerate. 较少提问的交互产品会让用户感到更加聪明，有礼貌和考虑周到。
- For people to best learn how to use an interactive product, they should be able to examine and experiment without fear of commitment or causing irreparable harm. The Undo function and Cancel button on each dialog box supports this function well. 为了更好地学习如何使用一个交互式的产品，人们应该能够观察和实验，而不必害怕承担后果或者是造成不可修复的破坏，每个对话框中的取消按钮和撤销功能很好地支持了这种功能。
- In conclusion, it’s important to keep in mind that the top-level patterns of posture and platform should be among the first decisions to be made in the design of an interactive product. 最后我们来总结本章，我们要记住在交互产品的设计中，高层次的姿态模式和平台是最初阶段需要做出的决定之一。
- The very word submit and the concept it stands for are a reversal of the deferential relationship we should expect out of interactive products. “提交”这个词和它所代表的概念，和软件应该扮演的恭顺角色相反。
- Commonly, interactive products irritate us because they aren’t considerate, not because they lack features. 通常，具有交互性质的产品惹恼我们的不是因为它们缺了哪些功能，而是不体贴。
- Commonly, interactive products irritate us because they aren't considerate, not because they lack features. 通常，具有交互性质的产品惹恼我们的不是因为它们缺了哪些功能，而是不体贴。
- One of the reasons interactive products often aggravate people is that they don't act like cars or hammers. 交互产品加重人们的困难的原因之一是其并不表现的像汽车或锤子那样；
- Production: note chapter endnotes corresponding to superscripts in preceding paragraph. Narrative also lends itself to effective visual depictions of interactive products. 叙述的方法应用在交互产品的视觉描述也很有效，因为交互设计是最初，也是最重要的并且一直持续的对行为的设计。
- In the dozen years since the publication of the first edition of this book, software and interactive products have certainly improved. 本书的第1版问世以来，12年间，软件和交互产品的确有所进步。
