If an interactive product is stingy with information, obscures its processes, forces users to hunt around for common functions, and is quick to blame people for its own failings, users are sure to have an unpleasant and unproductive experience.

• 一方面，如果软件缺乏信息，过程模糊，迫使用户到处寻找常用的功能，还因为软件自己的问题而责备用户，那么这种软件是低效的，用户的体验也不会愉快。