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- V. Lehtiner, J. R. Lehtinen, Service Quality：A Study of Quality Dimension, Unpolished Working Paper, Service Management Institute Finland, Helsinki Finland OY, 1982. 易进忠，内部服务品质之研究，硕士论文，国立台北科技大学生产系统工程与管理研究所，台北，2003。
- service quality dimensions 服务质量维度
- Fundamentally set to ensure service quality. 从根本树立确保服务品质的基础。
- Six dimensions of the service quality can be derived: assurance, information providing, reliability, empathy, operation capability, and tangibility. 而综合证券商之业绩绩效与服务品质、顾客满意度之间具有相关性；
- The study has shown that railway transport service quality has five dimensions such as tangibility, reliability, communication, portability and relationship. 研究结果发现铁路客运服务质量具有有形性、可信性、沟通性、便捷性和关系性五个维度。
- The emphasis of his speech is improving service quality. 他的演讲强调的是改善服务质量。
- The service quality management is core of service marketing. 服务质量管理是服务营销的核心内容。
- Customers have judged our service quality very well so far. 到目前为止，顾客对我们的服务质量评价甚高。
- Service quality has always been our core competitiveness. 服务质量一直是我们的核心竞争力。
- Baidu service quality is ultralow super-low super-low!!! ><(百度服务质量超低超低超低！！！
- Xie M., H. Wang and T.N. Goh, “Quality dimensions of Internet search engines,” Journal of Information Science, Vol.24,No.5 (1998), pp.365-372. 徐椿辉，网际网路线上服务品质评估模式之探讨，国立台湾科技大学企业管理研究所硕士论文，民86年。
- Canteen supplier selection and quarterly survey to improve service quality. 员工餐厅卫生管理以及供餐公司的季度评估与选择，提升员工满意度。
- service quality dimension 服务质量要素
- By far, The customer give us height appraise for our service quality. 到目前为止，顾客对我们的服务质量评价甚高。
- Service quality is central to DHL's plans and it has never been better. 不断改善服务质素一向是DHL的首要策略重点。
- The acoustic condition of gym directly influences its service quality. 体育馆声学条件的好坏将直接影响其使用效果。
- By far,The customer give us height appraise for our service quality. 到目前为止，顾客对我们的服务质量评价甚高。
- Service quality is all about optimizing the effectiveness of human behavior. 服务品质全部关于将人类行为的效力最佳化。
- Therefore, one of the challenges for retails is to enhance service quality. 因此，关系品质与关系行销成为企业经营 管理的重要课题。
- Finally, improve operable measures of optimizing service quality as the case. 最后针对该小区具体情况，提出了可操作的优化服务质量的措施。
