Accordingly, this paper will analyze how to manage customer knowledge to creat more values for companies from the company's view. 因此，本文将从企业角度来分析如何管理好客户知识，为企业创造更多价值。
Then the article proposes the dynamic model and different management of customer knowledge sharing.The article researches the functions of CRM and the other assistant support. 然后，本文提出了客户知识共享的动态模型和差别化管理，研究了客户关系管理对客户知识共享的作用，客户知识共享的辅助支持等内容。
