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- Mayhew D J. Customer knowledge management[EB/OL]. http://www.taskz.com/dborahmayhew,2001-10-01. 翟丽.;企业知识创新管理[M]
- Furthermore, the development of customer knowledge management to make librarians share each other their experience on customer service, so they can control the workflow and efficiency more quickly. 也能让馆员因为顾客知识管理的推行，而分享彼此对顾客的服务经验，让馆员能更快速地掌握工作流程与效率。
- Customer knowledge management system provide a flat for a company to get and analyze customers' knowledge with different means, and also present them a bran-new commerce stratagem and method. 客户知识管理(Customer Knowledge Management,CKM)提供了一个收集、分析和获取客户知识的平台,也提供了一种全新的商业战略和方法。
- customer knowledge management capability 顾客知识管理能力
- customer knowledge management system 客户知识管理系统
- The Customer Knowledge Management Based on Business Process Reengineering 基于业务流程重组的客户知识管理
- What should be researched in knowledge management? 知识管理应当研究什么?
- Learning is a key part of Knowledge Management. 学习是知识管理中的一个关键内容。
- Knowledge management is a concept. 知识管理是一种概念。
- What is knowledge management (KM)? 什么是知识管理（KM）？
- customer knowledge management 客户知识管理
- Training, knowledge management, and communications will converge. 培训，知识管理和沟通将逐渐融合。
- Customer relationship management further promotes the collection,classification,transmission,integration and sharing of customer knowledge. 客户关系管理进一步促进了客户知识的收集、分类、传递、整合和共享。
- There are different levels in knowledge management of enterprises. 企业知识管理存在着层次性。
- The shift from human capital to knowledge management. 浅谈人力资本观念向知识管理的转变。
- Then the article proposes the dynamic model and different management of customer knowledge sharing.The article researches the functions of CRM and the other assistant support. 然后，本文提出了客户知识共享的动态模型和差别化管理，研究了客户关系管理对客户知识共享的作用，客户知识共享的辅助支持等内容。
- This environment has led to demand for knowledge management. 这种环境导致了对知识管理的要求。
- These systems can be put together and used as knowledge management tools. 这些系统可以放在一起，用作知识管理工具。
- Accordingly, this paper will analyze how to manage customer knowledge to creat more values for companies from the company's view. 因此，本文将从企业角度来分析如何管理好客户知识，为企业创造更多价值。
- However,what constitutes a knowledge management product is ill-defined. 然而，哪些东西构成知识管理产品却没有正确定义。
