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- Learn the Contact Center performance measurements. 学习呼叫中心表现评估。
- Let’s bring lagniappe into the contact center industry. 我们应该把赠品这种服务也借鉴到客户联络中心行业中去。
- Analyzing the number and kinds of positions needed for a Contact Center. 分析呼叫中心中的职位数量和种类的需求。
- Understand the benefits of initial training and ongoing training for continued Contact Center success. 理解促进呼叫中心拥有持续而长足成功的初期培训及在职培训有何好处。
- Understand the need for corporate upper management support in an In-House Contact Center Department. 理解对于公司内部的呼叫中心,公司高层管理支持的需求。
- Learn how to forecast the calling load and how Contact Center sizes effects your tolerance for inaccuracies. 学习如何预计呼叫量以及呼叫中心的规模对你的可接受错误量的影响。
- Learn the components in call results tracking reports, generic to all Contact Center call-handling activity. 学习电话结果跟踪报告的内容，与所有的呼叫中心电话处理活动一样。
- Understanding the driving forces of incoming Contact Centers. 理解呼入服务呼叫中心的推进力。
- Learn five methods of agent monitoring and what criteria to use when selecting the best monitoring method for the Contact Center situation. 学习话务代表监控的五种方法,以及选择最佳的适用于你的呼叫中心具体情况的标准。
- Learn the key components of an effective training program for each staffing level in a Contact Center or In-House Contact Center Department. 学习针对呼叫中心或公司内部的呼叫中心部门,有效的培训每一级员工的培训方案的主要内容。
- Familar with Avaya contact center and PBX. Familar with Genesys.- 3+ years CC experience. Has team management experien...... ... 公司名称：北京创思维通管理顾问有限公司工作地点：北京市发布时间：2009-7-31
- DMG recently published the "2006 North American Contact Center Outsourcing Market Report," available at www.dmgconsult.com. 更糟的是，坐席经常感觉到他们的工作角色并不被高级的管理层或者其他部门（比如，市场部）的同行所认同。
- Greg Herringer is an IT Architect with 15 years experience in customer relationship management and contact center technologies, with focus on the financial services and public sector industries. Greg Herringer是一位IT架构师,他在客户关系管理和联络中心技术方面具有15年的从业经验,重点关注金融服务和公共部门行业。
- PCCW Teleservices runs 12 networked contact centers in mainland China, Hong Kong, Taiwan and the Philippines comprising a total of 5,000 seats. 电讯盈科专业客服旗下经营12个具规模的联网呼叫中心，分别设于中国内地、香港、台湾、菲律宾等地，座席数目达5,000个。
- This course addresses the fact that 70% of the Contact Centers have automated their call result tracking activity by using some form of contact management software program. 本课程重点放在这样的事实：70%25的呼叫中心通过使用某种联系人管理软件程序对呼叫中心跟踪活动结果进行自动化操作。
- She cast her eyes down to avoid direct eye contact. 她垂下双目以避免对视。
- He moved the table over to the center of the room. 他把桌子移到房间中心。
- The land is destined for a new shopping center. 这块地已被划作为营建一个新购物中心之用。
- His activities in London center around this spot. 他在伦敦的活动以这个地点为中心。
- That poor madam has lost all contact with reality. 那位可怜的夫人脱离了现实生活。
