It is collaboration,real or virtual,that most agencies want to facilitate when they decide to build a knowledge management system. 正是這種合作，不管是實的還是虛的，是多數用戶在決定建立知識管理系統時，要大力倡導的。
Most knowledge management systems emphasize the role of information and communications technologies, and the question arises about the role of librarians in these systems. 大多數知識管理系統都強調信息和通信技術的作用，有關圖書館員在這些系統中的職責問題也就產生了。
