Why, he wondered, could business software not be delivered the same way?) Other firms, including Google, provide web-based e-mail, word processing, spreadsheets and databases.

• 他思忱到，商用软件为何不能这样运作？）包括谷歌在内的其他公司则提供基于网络的电子邮件、文字处理、电子表格及数据库的其他服务。