These outages must be tracked to build a record of failed service delivery.The resulting data is essential to gain compensation for failed service delivery and to help plan for service improvements.

• 对这些中断必须跟踪，以建立失效的服务提供记录，结果数据对获得失败的服务提供进行补偿以及帮助改进服务计划是必不可缺的。