Keep it professional.Smoking cigarettes, slurping a drink, and playing the drums on your desk makes callers feel like they are getting advice from a guy in a bar.

• 让访客等待的时候要先征得他们的同意，如果客户一上来就被告知“等一下”，客户就会认为“等等，有个比你重要的人也打进来了。”