Ideally, routine inquiries in areas of settled policy should be handled at the staff level, while unresolved issues of law or policy are referred to higher levels of the agency for more formal consideration.

• 理想的是，对既定政策领域的日常询问应由工作人员这一层处理，而对未解决的法律或政策问题则提交给机关高层官员作较正式的考虑。