Situational Service is an interactive, video-based workshop appropriate to all personnel that manage the one-on-one customer interface. 情境服务课程是一互动型，基于视频的课程，它适用于所有处理一对一顾客接触的职员。
This module demonstrates the relationship between service style and customer readiness, which results in informed, satisfied customers that keep coming back. 情境服务的模型论证了在服务风格与客户准备度之间如何使客户更了解我们和满意，并保持回头的的关系。
