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- service recovery paradox 服务补救悖论
- Theoretic model based on the disparity model of PZB,the paper discusses the operation mechanism between enterprise interior service recovery and employee satisfaction. 在PZB提出的差距模型的基础上对企业内部服务补救与员工的满意度的作用机理进行了理论模型分析。
- It summed up service recovery measures with the situation of service mistakes, and looked into the applying prospect of information technology on the after-sales service. 对在服务失误的情况下,如何进行服务补救进行了归纳,并对信息技术在售后服务中的应用前景进行了展望。
- In practice, hotel managers can hone the relevant customer value tendency and optimize investments to raise the effect of service recovery on customer satisfaction. 实务上，管理者可以采用最佳化投资于攸关的顾客价值倾向线索，以提升相对应的知觉公平对顾客满意的效果。
- Chapter 2 reviews the domestic and international referrence correlated with this research, mainly about such concepts as serve failure, service recovery, satisfaction, and consumer intent of sequent behavior. 第二章回顾了与本研究相关的国内外文献,主要是关于服务失误、服务补救、满意度和消费者后续行为意图等概念相关的研究。
- However, when unexpected complications occur, pro-active communication, defusing negative emotions, and previously agreed upon fall-back plans can impact the service recovery outcome. 但是当意外的问题产生，主动沟通，解除消极情绪，和之前获得认同的计划可以引导出服务补救的结果。
- In addition, the Sales Rep will ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments. 此外，销售代表必须确保所有涉及到客户服务、服务缺失的弥补和呆帐管理方面的问题，都有DHL相关部门的负责人及时协调管理和解决。
- Nature of Service Recovery Expectations 补偿服务期待之本质
- Customer Satisfaction with Service Recovery 服务补救满意
- service recovery decision-making 服务恢复决策
- expectations of service recovery 服务补救期望
- A 10% service charge is added on to the bill. 帐单上包括了百分之十的服务费。
- The typewriter is at your service. 这台打字机随便你使用。
- Research on Service Failure and Service Recovery From Relationship Perspective 服务失败和服务补救研究的关系视角
- Service Recovery Management Used In The Research of Service Quality of Airline 航空公司服务补救管理研究
- A new bus line has been brought into service. 开辟了一条新的公共汽车线。
- Its slow service gave the restaurant a bad name. 这家餐馆因缺乏效率的服务搞得名声很坏。
- He filed for a civil service job. 他申请公务员的工作。
- He paid only lip service to the dictator. 他只以空洞的应酬话对付那个独裁者。
- He was praised for his meritorious service. 他由于出色地工作而受到称赞。
