Situational Service is an interactive, video-based workshop appropriate to all personnel that manage the one-on-one customer interface. 情境服務課程是一互動型，基於視頻的課程，它適用於所有處理一對一顧客接觸的職員。
This module demonstrates the relationship between service style and customer readiness, which results in informed, satisfied customers that keep coming back. 情境服務的模型論證了在服務風格與客戶準備度之間如何使客戶更了解我們和滿意，並保持回頭的的關係。
