Accordingly, this paper will analyze how to manage customer knowledge to creat more values for companies from the company's view. 因此，本文將從企業角度來分析如何管理好客戶知識，為企業創造更多價值。
Then the article proposes the dynamic model and different management of customer knowledge sharing.The article researches the functions of CRM and the other assistant support. 然後，本文提出了客戶知識共享的動態模型和差別化管理，研究了客戶關係管理對客戶知識共享的作用，客戶知識共享的輔助支持等內容。
