Using factor analysis and other methods, five facets of customer perceived service cues have been obtained: man-made clues, functional clues, added cues, marketing mix cues and mechanics clues.

• 并运用因子分析等统计方法获得了顾客服务感知线索的五个构面：人为线索、功能线索、附加线索、营销组合线索和机制线索。