To improve the NHI program, government must understand the reasons why some of clinic physicians did not contract with NHI program, as well as understand popular dissatisfaction with the NHI program.

• 健保相关单位应瞭解为何部分诊所医师不愿意、加入健保特约，以及民众对健保不满意之处，以供健保制订政策参考。