To further encourage civil servants in providing quality service to the community and to recognise their achievements and efforts in customer service, a Customer Service Award Scheme was introduced in 1999.

• 公务员事务局在一九九九年推行顾客服务奖励计划，进一步鼓励公务员为市民提供优质服务，以及表扬他们在服务顾客方面的表现和努力。