To centralise and improve the technical fault report service, the two existing Technical Complaint Centres were replaced by a Technical Fault Report Centre in September 1998, which is manned 24 hours a day by specially trained customer service officers.

• 为集中及改善供水故障汇报服务，该署于一九九八年九月设立供水故障汇报中心，由经过特别训练的客户服务代表全日24小时当值，代替现有的两个供水故障投诉中心。