Through communication, the framework of CRM, CRM data warehouse, Communication CRM data mining application specific detail three aspects of the telecommunications business CRM Data Mining Application.

• 本文通过通信CRM系统的框架结构、CRM中数据仓库的作用、通信CRM中数据挖掘的具体应用三个方面论述了详细论述了通信企业CRM中数据挖掘的应用。