Thirdly, leaders slowly understand that leading change is a predictable process that involves four steps: (1) rejection, (2) denial, (3) experimentation, and (4) commitment.

• 第三，领导者逐渐了解到改变是一种可预测的过程，其中牵涉到四个步骤:(1)拒绝，(2)否定，(3)实验，和(4)承诺。