The office was set up to give citizens means through which an independent authority can investigate and report on grievances arising from administrative decisions, acts, recommendations or omissions.

• 成立公署的目的，是为市民提供申诉途径，由一个独立机构调查市民对政府部门或公营机构的行政决定、行为、建议或不作为提出的申诉，并做出报告。