The areas which attracted substantial numbers of complaints were related to negligence or omission,disparity in treatment,unfairness,delay,error,wrong decision,lack of response to complaints,failure to follow procedures and rudeness.

• 投诉最多的事项包括疏忽职守或不作为，厚此薄彼，处事不公，延误，出错，决定错误，没有就投诉做出回应，不按程序办事，以及无礼。