The analysis of data shall provide information relating to customer satisfaction, conformity to product requirements,characteristics and trends of processes and products including opportunities for preventive action, and suppliers.

• 数据分析应提供以下有关方面的信息：顾客满意；与产品要求的符合性；过程和产品的特性及趋势，包括采取预防措施的机会；供方。