Resource configuration ratio was also defined to solve the unanimous measurement of different dimensions of the factors, and the decision model based on HoQ was set up by applying the QFD programming.

• 通过定义资源配置要素配置率的概念，来解决顾客满意度和资源配置多因素间由于量纲不同导致组合优化困难的问题，建立了基于质量功能展开的顾客满意度优化决策模型。