Moreover, the relationship between the evaluating indicator system and its influencing factors were quantitatively analyzed by QFD (Quality Function Deployment) and established model of HoQ.

• 接着,应用质量功能展开(Quality Function Deployment,简称QFD)方法,建立质量屋模型,对客户忠诚评价指标与影响因素(即实施手段)之间的关系进行量化分析;