Lee gave us an example about his experience in the hotel.The receptionist gave him a battey charge when his cellphone was out of battey.

• 考虑到每个客人的独特性，他还会要求职员需记住每个客人的姓名，以及他们不论多麽琐碎的要求，尽百分之百的努力，使客人们备感温馨，务必使每个人感到宾至如归。