Last month the hotel industry issued a report showing that one in four hotels was in a state of disrepair and that 24 percent of customers complained of rude or incompetent service.

• 旅馆业上个月公布的报告显示，有四分之一的旅馆疏于修缮，也有百分之廿四的顾客包怨服务不佳或不周。