Keeping your business needs in mind, identify opportunities for CTI-enabled applications.Talk with call center managers and TSRs to find out where you might be able to improve or streamline processes.

• 在有了业务需求后，就要和呼叫中心的管理员和电话服务代表进一步探讨，看看哪些地方还需要改进或理顺工作流程，以便确定采用哪种CTI应用。