In order to investigate this research, the Interview Method is introduced, and we took the librarians and staffs of Computer Center in NCCU as objects of this method.

• 研究结果分为知识管理流程与知识管理系统开发两方面：在知识管理流程方面，其内容应包含知识取得、知识创造、知识整合与储存、知识转移与扩散，及知识分享五个阶段，并要与目前作流程相互结合。