If a corporation can properly handle customer complaint,the customer will be more loyal;but if it does nothing or improperly handles customer complaint,the customer will run off rapidly.

• 顾客抱怨是一部分或全部由于购买商品或服务而感到的满意引起的顾客的一系列多重反应,它是顾客不满意的信号,也是顾客即将流失的征兆。