Gates earned the appreciation of his employees by leading an office as casual as a college campus and encouraging free thinking, which allowed him some leeway to exercise tough love when necessary.

• 盖茨让办公室和大学校园一样无拘束、鼓励员工自由思考（从而为自己必要时实施"打是亲，骂是爱“创造了一些空间）而赢得了员工的赏识。