Deep reforms are likely to bepainful and expensive in any organisation, and doubly so in the public sectorwith its entrenched interests and often weak management.

• 对于任何组织而言，深入改革都是痛苦且代价巨大的，而对于喜欢墨守成规管理能力低下的公共机构而言，更是要加倍努力。