Comprehensive indexes are determined nature indexes (service quality, client satisfaction) which could keep the score by comparing with evaluation standard and according to their evaluation dimensionalityand standard.

• 综合指标系定性指标，包括服务质量指标和顾客满意度指标，我们通过设定它们的评价维度和权数，同时参照一定的标准，对它们进行定性评分。