BOULDING W, KALRA A, STAELIN R, et al. 1993. A dynamic process model of service quality: from expectation to behavioral intentions [ J ] . Journal of Marketing Research, 30:7-27.是什么意思_BOULDING W, KALRA A, STAELIN R, et al. 1993. A dynamic process model of service quality: from expectation to behavioral intentions [ J ] . Journal of Marketing Research, 30:7-27.在线翻译_英语_读音_用法_例句