Andrew Lockwood.Using Service Incidents to Identify Quality Improvement Points[J].International Journal of Contemporary Hospitality Management,Volume 6 Nos.1/2,1994,pp:75-80.

 
  • 改善公厕卫生设施保障游客身心健康--八城市旅游区公厕现状(经济日报;出版日期:1985-09-11;期次:877;版次:2;栏目).
今日热词
目录 附录 查词历史