APPDRR and Reasons and Implications in setting upEnterprise CKOChapter 6: Successful Case Study, including Microsoft makes its Intranet as aneasy-to-use Knowledge Management Tool and Sun make uses of its KnowledgeNetwork to increase sales.

• 第六章：知识管理实施案例，内容包括微软公司使其内部网成为易用的知识管理工具、Sun公司依靠其知识网络增强销售能力两个实施案例，并对案例进行了分析。