A set of evaluation index system and evaluating method with fuzzy mathematics tor customer logistics service are proposed. A numerical example is illustrated.

• 提出了一套评价物流客户服务水平的较为系统、整的指标体系,在此基础上结合模糊数学的思想给出了物流客户服务水平的模糊评价方法,该方法有利于定性指标的定量化,实际算例验证了这一方法的易操作性和有效性。